What happens during your visit

Due to COVID-19, we have changed the way we provide our services to make sure we continue our commitment to deliver essential services our communities, while safeguarding the health of our clients and staff.


Remember to maintain social distancing - stay 2 metres apart

Step 1: Sign in

You need to tell us you are here.
Use the touch screen computers in the waiting room.
Use the hand sanitiser provided

Step 2: Check personal information

After you sign in, you need to go to the Reception desk so we can check your personal information. Your personal information is your:

• Name
• Date of birth
• Email address
• Telephone number
• Medicare card number

If you do not have a Medicare card, we can still help you. You can still get free sexual health care without a Medicare card.

Step 3:  Wait outside the building. A nurse will call you on your mobile phone. Remember to maintain social distancing.

A Nurse will ask you about

  • your sexual health 
  • sexual health concerns you have today

This Nurse will decide if Melbourne Sexual Health Centre is the right place to help you. Sometimes we may ask you to come back on another day, or go to another health service.

If the nurse lets you know we can provide you with sexual health care, stay outside until the clinician calls you on your phone to discuss your situation and the care we will provide.

Step 4: Sexual health check

A doctor or nurse will call you on your mobile and let you know when to come into the clinic and which clinic room to go to.

The doctor / nurse will

  • talk to you about your sexual health concerns
  • ask some personal questions about your sexual health risks and general health
  • talk to you about about tests and treatment

The doctor/ nurse may need to do an examination to work out if you have any infections. An examination is when the doctor or nurse looks at your genitals. Genitals are your private parts:

  • Penis
  • Vagina
  • Vulva
  • Anus or bottom
  • Testicles

The doctor/ nurse will talk to you about the examination. You can choose what happens during the examination. The doctor or nurse will then ask you to undress from the waist down.
Examination and testing sometimes causes a small amount of discomfort.

The doctor/ nurse will talk to you about what tests they think should be done. You can choose which tests are done. The doctor/ nurse may need to test your blood or urine.

Step 5: Results
  • Some test results are available within 30-60 minutes. Other test results take up to 1 week.
  • We will always contact you to tell you if you have an infection.
  • If you do not have any infections we will not contact you.
  • You can telephone us 1 week after your visit to check on your results.

Step 6: Treatment

If your test results are ready on the day of your visit, we may give you an injection or medicine to take.
We may offer you a vaccination. A vaccination is an injection which protects you from getting an infection in the future.
If your test results show any infection and you have already left the clinic, we will call you and ask you to come back to get the right treatment. Treatment might be medicine or an injection.

Other important information

Melbourne Sexual Health Centre has an active research program. On rare occasions, instead of discarding your specimens after testing, they will be stored and may be used for future research purposes. Should this be the case, all identifiable information will be removed from the specimen.

If you would not like your discarded specimens used for research, please inform your nurse or doctor who will mark this on your patient record. This decision will not affect your routine care or your relationship with those treating you at the Centre. Health information privacy is important, find out more about what happens to your health information.