What is changing?
When is this change happening?
Can I book all appointments online?
What are screening tests?
How do I know if I’m eligible to book online?
It only allows to book one working day in advance, why is this?
What happens if I don’t want to book online or I have problems booking online?
Why do I need an Australian mobile number?
What happens if I don’t have an Australian mobile phone?
What happens if I don’t get an OTP?
Why does the one-time password (OTP) and appointment SMS say Alfred?
What happens if I don’t get an OTP?
Can I reschedule appointments online?
Why do those with no symptoms need a pre-booked appointment online, while there are walk-in appointments for symptomatic clients?
Can I provide feedback?
English is my second language, is it difficult to understand?
What is changing?
What happens if I make a mistake?
What do I do when I get an error box after I scan the QR code to check-in?
What happens if I don’t have a mobile phone or don’t want to use it to register with?
English is my second language, is it difficult to understand?