About Tele triage
Why are we changing from Walk in to Tele triage?
- Our walk-in system is at capacity (31,000+ walk-ins last year and >4,000 turned away).
- This change will:
- Prioritise urgent and complex cases
- Reduce waiting times and congestion
How does Tele triage work?
We will begin with a 24-hour booking window:
For example, when you call for a booking on Monday morning, they can book appointments for Monday morning and afternoon. If you call for a booking on Monday afternoon,depending on availability booking slots for Monday afternoon and Tuesday morning, will be allocated.
How do I know if I’m eligible for Tele triage before I call?
Select from the above booking portal "What do you need?" and choose your required action.
What's the difference between Tele triage and Make a booking?
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Can I still see my specialist clinician?
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How does Tele triage affect The Green Room?
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English is my second language, can I get a translator?
Yes, non-English speaks can attend our service and a translator will be provided on arrival.
Questions about my appointment
What happens if I miss my Tele triage appointment?
If you can no longer attend your Tele triage appointment or need to reschedule, you must let us know. Call the clinic on 9341 6200 during office hours.
Will I be seen if I'm late for my Tele triage appointment?
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How do I cange my Tele triage appointment?
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What happens if I make a mistake?
Our staff are more than happy to help, speak to someone at the front desk.
Other options for me
Why am I being asked to seek other services?
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I just want to talk to a clinician do I still call Tele triage?
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I just want to speak to a counsellor do I need a Tele triage?
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